Return And Exchange Policy

Readily available products purchased from can be exchanged within 5 days only if the item is faulty, damaged or defective at the time of delivery. You must
notify us within 5 days of delivery by writing to and calling at +9107000980. You will be required to email photographic evidence of the defective item to proceed with the exchange or return process. Replacement on domestic orders will be sent once the defective/faulty/damaged item is received by Pastau. Claims on all international orders will be dealt on a case-to-be case basis.
Products/items purchased online can only be exchanged through online. Pastau has the authority to refuse any exchanges if the return process is not followed by the customer. There are some cases where Pastau will not accept any returns and exchanges. Such cases include:

  • Exchange or return request is made outside the specified time frame (5 days).
  • Product is damaged because of use.
  • Product has been tampered.
  • Anything is missing from the package including Price Tags, Labels, Original
    Packing, Freebies and accessories. In case of refund, your payment will be credited directly in your account/credit/debit card within 10 days once the item is returned.

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